When a customer sends a tool back, the job used to live in e-mails, paper slips and one person's head. RMA Vision 365 gives every return one record, a clear workflow and a complete audit trail – visible live to everybody who needs it.
Details were scattered over e-mails and paper. Nobody could see the whole picture, status questions interrupted the work and parts or labor were forgotten when it came to billing.
One record per return, automatic numbering, live status for the whole team. The company registers each RMA, the warehouse documents what happens, management releases the shipment – and everything is written to a permanent history.
Repair / Service, Calibration only, Return and Sample Submission – each with the right fields, warehouse actions and printouts.
RMAs are issued by your own staff, not by end customers – you stay in control of what enters the process.
The warehouse confirms arrival, which starts the work phase and the clock on in-house time.
Record parts used, hours worked, accessories received and internal notes right on the record.
Attach photos to document condition – with automatic size limits and retention.
Completed work must be acknowledged and released by an admin before anything ships.
Print the RMA slip for the customer and the return slip for the parcel from the record.
Volumes, turnaround times, most common repairs, parts used and workload – with a printable management report.
Parts, labor and flags are prepared for hand-over to your ERP. Direct integration is planned.
Finished RMAs are locked; reopening needs a separate password. Sensitive actions ask for your password again.
Announced → received → processed → completed → released → shipped. The app enforces the order: the warehouse cannot ship on its own, and admins are notified when work is complete. Nothing falls between chairs.
Everything that happens to the item is documented where it happens: parts consumed, labor hours, accessories that arrived with it, internal notes and photos. When it is time to bill, every number is already there.
The analytics page turns daily records into numbers: RMA volume over time, turnaround from customer to shipment, products with the most returns, common repairs and parts, technician workload. One click prints the management report.
Only admins create and delete; warehouse and admins edit; view-only users cannot change anything – not just hidden buttons.
Sequential RMA numbers with no gaps or duplicates to manage.
Status changes, deletions and certificate removal ask for the password again.
Every status change, lock and unlock is logged – history lines cannot be deleted.
The app you see here is the starting point. We adjust it to your process before it goes live.
No. RMAs are created by your own team, so the process stays under your control.
Data for hand-over is prepared in the app. A direct ERP integration is planned but not yet released.
No. The app is the source of truth for repair and service details; billing stays in your ERP.
In the cloud with live sync across devices; photos are stored with automatic retention rules.
Tell us which app fits and what you do differently. We will show you what it looks like with your terminology, roles and branding. Guided demos of all apps start in 2027 – request yours now and we will keep you posted.